Last Updated: September 2, 2026
Thank you for shopping at MD Aquarium (mdaqua.lk). We take pride in delivering premium ornamental fish care products, feeds, and aquarium equipment across Sri Lanka. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility & Timeframe
- Return Window: You have 7 calendar days from the date you receive your package to request a return or exchange.
- Condition of Items: To qualify for a return, the item must be unused, in its original packaging, with all seals, labels, manual guides, and included accessories intact.
- Proof of Purchase: A valid order number, receipt, or invoice issued by MD Aquarium is required to process any return.
2. Non-Returnable & Non-Refundable Items
Due to safety, hygiene, and product integrity standards, the following products cannot be returned or refunded once opened or delivered:
- Fish Feeds & Supplements: Opened or unsealed dry fish foods, flakes, pellets, artemia cysts, or freeze-dried feeds.
- Water Conditioners & Medications: Opened or used liquid treatments, chemicals, anti-chlorine, and disease treatments.
- Used Electrical Goods: Power heads, pumps, heaters, or lights that have already been placed in water (unless found to be defective upon initial arrival).
- Live Livestock & Plants: Live fish, shrimp, or aquatic plants (if applicable) are non-returnable.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged during courier transit, has a manufacturing defect, or contains an incorrect product:
- Please notify our support team within 24 to 48 hours of delivery.
- Provide clear photos or a short video demonstrating the defect/damage along with the packaging and parcel label.
- Once verified, we will arrange a replacement at no additional shipping cost or issue a full refund.
4. Return Shipping Process
- Contact our support team via email or WhatsApp to initiate a return authorization.
- Carefully pack the item in its original protective packaging to prevent damage during return transit.
- You will be responsible for paying the courier shipping costs for returning non-defective items. If the return is due to our error (e.g., defective or incorrect item sent), MD Aquarium will cover the return shipping costs.
5. Refunds & Processing
- Inspection: Once your returned parcel is received and inspected by our warehouse team, we will notify you of the approval or rejection of your refund.
- Refund Method: If approved, your refund will be processed via bank transfer or credited back to the original payment method within 3 to 7 business days.
- Shipping Fee Deductions: Original courier shipping charges are non-refundable for change-of-mind returns.
6. Exchanges & Warranty Claims
For electrical products (such as filters, lights, and heaters) covered under manufacturer warranty:
- Warranty claims cover internal component failure or manufacturing defects under normal operating conditions.
- Physical breakage (e.g., cracked quartz glass heaters, cut power cables) or damage caused by dry running / improper voltage is not covered under warranty.
7. Contact Us
To initiate a return or ask questions about our policy, reach out to us:
- Business Name: MD Aquarium
- Website: https://mdaqua.lk
- Email: info@mdaqua.lk
- Customer Support: Available via our website contact form or official hotline